Does your company or startup still not have a Head of Culture? (part I)

(By Juan Maqueda and Dino Dal Molin, from Miami) Currently, the position of Head of Culture (also known as Chief Culture Officer or Director of Culture) has become increasingly relevant in both online and offline companies. In this article, we will explain successful cases in the United States, Europe, and Latin America that demonstrate the importance of this strategic role.

A vital function in today's landscape. Why?

The relevance of the Head of Culture lies in several key factors:

Talent attraction and retention: Organizational culture plays a fundamental role in attracting and retaining talent. Employees seek organizations that share their values and provide an inclusive, collaborative work environment that promotes their personal and professional development. The Head of Culture is responsible for designing and maintaining a corporate culture that attracts the best talent and keeps them long-term.

Brand image: Organizational culture also influences the brand perception by customers and the general public. Companies with a solid and well-defined culture are perceived as more authentic, reliable, and committed to their values and society. The Head of Culture works to create and maintain a corporate culture consistent with the desired brand image to project.

Performance and productivity: Corporate culture can have a significant impact on employee performance and productivity. A positive and healthy corporate culture motivates employees to give their best, collaborate more effectively, and engage with the company's goals. The Head of Culture focuses on creating a culture that fosters employee performance and productivity.

Adaptation to change: In an increasingly changing and competitive world, companies need to adapt quickly to new trends and challenges. Corporate culture can be a key factor in a company's ability to adapt to these changes. The Head of Culture works to create a flexible and adaptable corporate culture that allows the company to keep up with market and societal changes.

Successful cases where the Head of Culture plays a leading role, a significant investment in budget and decision-making framework:

In the United States:

Google: It has been recognized for its culture of innovation and creativity, which has contributed to its success in the technology industry.

Netflix: It has established a high-performance culture and has been able to attract and retain some of the best talents in the entertainment industry.

Southwest Airlines: It has created a culture of exceptional customer service and has been recognized for its focus on customer satisfaction and profitability.

Patagonia: It has established a culture that values sustainability and environmental commitment, which has been a key factor in the company's success.

Zappos: It has established a culture centered on customer happiness and employee satisfaction, which has contributed to its success in e-commerce.

Facebook: It has created a culture that values creativity and innovation, which has contributed to its success as one of the world's largest social networks.

Apple: It has created a culture that values design and innovation, which has contributed to its success in the technology industry.

Amazon: It has established a culture that focuses on customer satisfaction and innovation, which has contributed to its success in e-commerce.

General Electric: It has established a culture focused on innovation and efficiency, which has been a key factor in the company's success in the manufacturing industry.

Coca-Cola: It has created a culture that values creativity and branding, which has contributed to its success as one of the most recognized brands in the world.

In Latin America:

Natura: has established a culture that values sustainability and social responsibility, which has been a key factor in the company's success.

Grupo Bimbo: has established a culture focused on quality and innovation, which has contributed to its success as one of the largest bread producers in the world.

CEMEX: has established a culture centered around innovation and sustainability, which has contributed to its success in the construction industry.

Mercado Libre: has created a culture centered on customer satisfaction and innovation, which has contributed to its success in e-commerce.

Banco Itaú: has established a culture focused on customer satisfaction and efficiency, which has contributed to its success in the banking industry.

Grupo Modelo: has established a culture centered around quality and innovation, which has contributed to its success as one of the largest beer producers in the world.

LAN Airlines: has established a culture focused on customer satisfaction and efficiency, which has contributed to its success as one of the leading airlines in Latin America.

Grupo Carso: has created a culture centered around quality and innovation, which has contributed to its success in various industries such as telecommunications, construction, and energy.

Grupo Santander: has established a culture focused on customer satisfaction and efficiency, which has contributed to its success in the banking industry.

Petrobras: has established a culture centered around sustainability and social responsibility, which has contributed to its success as one of the major energy companies in Latin America.

Tu opinión enriquece este artículo:

Hot Wheels y Mario Kart: el poder-up de las colaboraciones cruza pantallas y pistas (la era del ecosistema phydigital)

(Por Maurizio-Otero) La línea entre lo digital y lo físico se desdibuja en una emocionante intersección donde los videojuegos y los juguetes convergen en una pista de carreras. La reciente colaboración entre Hot Wheels y la icónica franquicia de Nintendo, "Mario Kart", marca un hito en la convergencia de mundos (crossing) que han definido generaciones.

(Tipo de nota, informe 4 minutos de lectura)

Desde Miami: la maestría estratégica de Messi, Stanley 1913 y el "Ecosistema de Experiencia" que redefinen el marketing en 2026 (con Adidas)

(Por Ortega-Maqueda y Maurizio) En un mundo saturado de publicidad, donde el consumidor siente una fatiga de marca sin precedentes, surge un fenómeno que trasciende la colaboración: el Ecosistema de Experiencia. No se trata de un simple endorsement; se trata de la construcción de un microcosmos narrativo donde la marca, el ícono y la audiencia co-crean valor.

(Tipo de nota, informe 4 minutos de lectura)

Una prueba del esperado resurgir: cómo Ferrari y Hamilton intensifican el impacto de la F1

(Por Maqueda-Taylor, colaboración de Maurizio) Mientras el mundo del automovilismo asimila el cromado brillante de la nueva era 2026, un mensaje ha sido clavado en la pista del Circuit de Barcelona-Cataluña: Ferrari y Lewis Hamilton, juntos, han firmado la carta de presentación más contundente de la pretemporada. El cronómetro no miente: 1:16.348. La F1 en un año que superará todo lo conocido a nivel experiencias y marketing.

(Tipo de nota, informe 4 minutos de lectura)

Selección del talento 2026: más allá del currículum, la búsqueda del carácter se enfoca en personas excelentes (con valores y armonía)

(Equipo: Rotmistrovsky, Maurizio, Llenes,Rodriguez Otero) ¿Seguimos contratando a personas tóxicas, manipuladoras, mediocres, miedosas, envidiosas, a veces incluso premiándolas, mal evaluando su valor, sólo por su conocimiento técnico, sus contactos, si es familiar, amigo o por su edad?

(Lectura de alto valor estratégico, 4 minutos de lectura, material idea para compartir)