Does your company or startup still not have a Head of Culture? (part I)

(By Juan Maqueda and Dino Dal Molin, from Miami) Currently, the position of Head of Culture (also known as Chief Culture Officer or Director of Culture) has become increasingly relevant in both online and offline companies. In this article, we will explain successful cases in the United States, Europe, and Latin America that demonstrate the importance of this strategic role.

Image description

A vital function in today's landscape. Why?

The relevance of the Head of Culture lies in several key factors:

Talent attraction and retention: Organizational culture plays a fundamental role in attracting and retaining talent. Employees seek organizations that share their values and provide an inclusive, collaborative work environment that promotes their personal and professional development. The Head of Culture is responsible for designing and maintaining a corporate culture that attracts the best talent and keeps them long-term.

Brand image: Organizational culture also influences the brand perception by customers and the general public. Companies with a solid and well-defined culture are perceived as more authentic, reliable, and committed to their values and society. The Head of Culture works to create and maintain a corporate culture consistent with the desired brand image to project.

Performance and productivity: Corporate culture can have a significant impact on employee performance and productivity. A positive and healthy corporate culture motivates employees to give their best, collaborate more effectively, and engage with the company's goals. The Head of Culture focuses on creating a culture that fosters employee performance and productivity.

Adaptation to change: In an increasingly changing and competitive world, companies need to adapt quickly to new trends and challenges. Corporate culture can be a key factor in a company's ability to adapt to these changes. The Head of Culture works to create a flexible and adaptable corporate culture that allows the company to keep up with market and societal changes.

Successful cases where the Head of Culture plays a leading role, a significant investment in budget and decision-making framework:

In the United States:

Google: It has been recognized for its culture of innovation and creativity, which has contributed to its success in the technology industry.

Netflix: It has established a high-performance culture and has been able to attract and retain some of the best talents in the entertainment industry.

Southwest Airlines: It has created a culture of exceptional customer service and has been recognized for its focus on customer satisfaction and profitability.

Patagonia: It has established a culture that values sustainability and environmental commitment, which has been a key factor in the company's success.

Zappos: It has established a culture centered on customer happiness and employee satisfaction, which has contributed to its success in e-commerce.

Facebook: It has created a culture that values creativity and innovation, which has contributed to its success as one of the world's largest social networks.

Apple: It has created a culture that values design and innovation, which has contributed to its success in the technology industry.

Amazon: It has established a culture that focuses on customer satisfaction and innovation, which has contributed to its success in e-commerce.

General Electric: It has established a culture focused on innovation and efficiency, which has been a key factor in the company's success in the manufacturing industry.

Coca-Cola: It has created a culture that values creativity and branding, which has contributed to its success as one of the most recognized brands in the world.

In Latin America:

Natura: has established a culture that values sustainability and social responsibility, which has been a key factor in the company's success.

Grupo Bimbo: has established a culture focused on quality and innovation, which has contributed to its success as one of the largest bread producers in the world.

CEMEX: has established a culture centered around innovation and sustainability, which has contributed to its success in the construction industry.

Mercado Libre: has created a culture centered on customer satisfaction and innovation, which has contributed to its success in e-commerce.

Banco Itaú: has established a culture focused on customer satisfaction and efficiency, which has contributed to its success in the banking industry.

Grupo Modelo: has established a culture centered around quality and innovation, which has contributed to its success as one of the largest beer producers in the world.

LAN Airlines: has established a culture focused on customer satisfaction and efficiency, which has contributed to its success as one of the leading airlines in Latin America.

Grupo Carso: has created a culture centered around quality and innovation, which has contributed to its success in various industries such as telecommunications, construction, and energy.

Grupo Santander: has established a culture focused on customer satisfaction and efficiency, which has contributed to its success in the banking industry.

Petrobras: has established a culture centered around sustainability and social responsibility, which has contributed to its success as one of the major energy companies in Latin America.

Tu opinión enriquece este artículo:

Miami también se queda con las Series Finales de Nascar en el 2026

(Por Maqueda y Maurizio) En 2026, Miami no será una ciudad: será un estadio global. Con el Mundial de Fútbol, Grand Prix de F1, Miami Open, Series NASCAR y más, el sur de Florida proyecta una inyección económica de USD $12.000 millones y audiencias multiculturales que redefinirán el sportainment. 

(5 Minutos de Lectura de alto valor estratégico) 

¿Por qué Miami es la capital de los rooftops 2025? ¿Cuáles son los top?

(Por Vera) Miami fue una de las primeras ciudades en América donde los rooftops se convirtieron en una tendencia popular, pero la idea no necesariamente se copió del modelo de Monte Carlo u otro lugar específico. La proliferación de rooftops en Miami fue parte de una tendencia global en la industria de la hospitalidad y el entretenimiento urbano, y una serie de condiciones hoy hacen que Miami sea la capital de los rooftops.

(5 minutos de lectura de alto valor)

Collabs estratégicas: ¿qué son y por qué son claves en toda empresa desde el 2024?

(Por Maurizio y Otero) ¿Cómo las alianzas innovadoras conquistan audiencias en Miami, LATAM y España. Por qué necesitas a un Head de Cultura para liderar este tipo de diferenciales y por qué hoy este tipo de estrategias, al igual que el crossing marketing, la integración de contenidos (product placement), la expansión de categorías y las experiencias phydigitales son el nuevo abc de toda marca.

(5 Minutos de Lectura de alto valor estratégico) 

El G20 2026 será en Miami: Trump elige su complejo turístico (si algo le faltaba a la ciudad para ser la nueva capital de Occidente, no solo de anglolatina, ya lo logró)

(Por Equipo de Geopolítica & Economía (Taylor-Molina-Maurizio)) La cumbre del G20 aterriza en Trump National Doral: Un enorme impulso económico. Donald Trump anunció que la cumbre de líderes del G20 2026 se celebrará en su complejo de lujo Trump National Doral (Miami), del 14 al 15 de diciembre. Todos los medios del mundo, (y las marcas e inversiones) necesitan más que nunca tener su base en Miami.

(Lectura de alto valor estratégico: 4 Minutos)

Asesinan a Charlie Kirk, aliado de Trump, en tiroteo durante evento en universidad de Utah: reacciones y claves del crimen

(Por Taylor-Molina) El gobernador Spencer Cox (Utah) califica el hecho como "asesinato político"; Trump ordena banderas a media asta y promete "justicia". La comunidad internacional está conmocionada. La paradoja es que tanto se dice que la derecha, los conservadores, los libertarios atacan a la prensa, hoy una vez más, todo pensador, esta vez un comentarista y miembro activo de los medios,  defensor de la familia,  del matrimonio, de las libres ideas, de la fé judeo cristiana, del respeto por la mujer,  por los niños, por la libertad, es asesinado.

(5 Minutos de lectura de alto valor estratégico) 

Empresas de Latam pierden US$ 287.000 Millones/Anual: error mortal, subestimar el marketing real (phydigital) en la era crossing (parte III)

(Por Maqueda, Maurizio y Otero) En 2025, mientras el mundo celebra la IA y el metaverso, LATAM comete un suicidio corporativo masivo: el 73% de sus empresas han eliminado stands, equipos de activación y presupuesto para OOH (publicidad exterior), creyendo que el “marketing digital” es la panacea (Datos: eMarketer). El resultado: marcas desangrándose en un océano de algoritmos, incapaces de conectar con humanos reales. Este artículo no es una crítica: es un plan de rescate. 

(Duración de lectura de valor: 5 minutos)