Does your company or startup still not have a Head of Culture? (part I)

(By Juan Maqueda and Dino Dal Molin, from Miami) Currently, the position of Head of Culture (also known as Chief Culture Officer or Director of Culture) has become increasingly relevant in both online and offline companies. In this article, we will explain successful cases in the United States, Europe, and Latin America that demonstrate the importance of this strategic role.

Image description

A vital function in today's landscape. Why?

The relevance of the Head of Culture lies in several key factors:

Talent attraction and retention: Organizational culture plays a fundamental role in attracting and retaining talent. Employees seek organizations that share their values and provide an inclusive, collaborative work environment that promotes their personal and professional development. The Head of Culture is responsible for designing and maintaining a corporate culture that attracts the best talent and keeps them long-term.

Brand image: Organizational culture also influences the brand perception by customers and the general public. Companies with a solid and well-defined culture are perceived as more authentic, reliable, and committed to their values and society. The Head of Culture works to create and maintain a corporate culture consistent with the desired brand image to project.

Performance and productivity: Corporate culture can have a significant impact on employee performance and productivity. A positive and healthy corporate culture motivates employees to give their best, collaborate more effectively, and engage with the company's goals. The Head of Culture focuses on creating a culture that fosters employee performance and productivity.

Adaptation to change: In an increasingly changing and competitive world, companies need to adapt quickly to new trends and challenges. Corporate culture can be a key factor in a company's ability to adapt to these changes. The Head of Culture works to create a flexible and adaptable corporate culture that allows the company to keep up with market and societal changes.

Successful cases where the Head of Culture plays a leading role, a significant investment in budget and decision-making framework:

In the United States:

Google: It has been recognized for its culture of innovation and creativity, which has contributed to its success in the technology industry.

Netflix: It has established a high-performance culture and has been able to attract and retain some of the best talents in the entertainment industry.

Southwest Airlines: It has created a culture of exceptional customer service and has been recognized for its focus on customer satisfaction and profitability.

Patagonia: It has established a culture that values sustainability and environmental commitment, which has been a key factor in the company's success.

Zappos: It has established a culture centered on customer happiness and employee satisfaction, which has contributed to its success in e-commerce.

Facebook: It has created a culture that values creativity and innovation, which has contributed to its success as one of the world's largest social networks.

Apple: It has created a culture that values design and innovation, which has contributed to its success in the technology industry.

Amazon: It has established a culture that focuses on customer satisfaction and innovation, which has contributed to its success in e-commerce.

General Electric: It has established a culture focused on innovation and efficiency, which has been a key factor in the company's success in the manufacturing industry.

Coca-Cola: It has created a culture that values creativity and branding, which has contributed to its success as one of the most recognized brands in the world.

In Latin America:

Natura: has established a culture that values sustainability and social responsibility, which has been a key factor in the company's success.

Grupo Bimbo: has established a culture focused on quality and innovation, which has contributed to its success as one of the largest bread producers in the world.

CEMEX: has established a culture centered around innovation and sustainability, which has contributed to its success in the construction industry.

Mercado Libre: has created a culture centered on customer satisfaction and innovation, which has contributed to its success in e-commerce.

Banco Itaú: has established a culture focused on customer satisfaction and efficiency, which has contributed to its success in the banking industry.

Grupo Modelo: has established a culture centered around quality and innovation, which has contributed to its success as one of the largest beer producers in the world.

LAN Airlines: has established a culture focused on customer satisfaction and efficiency, which has contributed to its success as one of the leading airlines in Latin America.

Grupo Carso: has created a culture centered around quality and innovation, which has contributed to its success in various industries such as telecommunications, construction, and energy.

Grupo Santander: has established a culture focused on customer satisfaction and efficiency, which has contributed to its success in the banking industry.

Petrobras: has established a culture centered around sustainability and social responsibility, which has contributed to its success as one of the major energy companies in Latin America.

Tu opinión enriquece este artículo:

Amancio Ortega conquista Brickell: la apuesta de US$ 274.4 millones que reescribe el poder inmobiliario y de retail en Miami

(Por Maurizio y Tylenol con Maximiliano Mauvecin) En una operación que sacude los cimientos del mercado inmobiliario corporativo del sur de Florida, Amancio Ortega —el arquitecto silencioso del imperio Inditex y uno de los cinco hombres más ricos del planeta— acaba de consumar la adquisición más significativa de oficinas premium en Miami durante 2025

(Tiempo de lectura de alto valor estratégico: 3 minutos)

Miami reimagina la interconexión sustentable: el Metro Express y la revolución silenciosa tan demandada

(Por Taylor) Imaginen por un instante el Miami de 1984. La US-1 era ya una herida abierta de congestión, promesas políticas incumplidas y una expansión urbana que devoraba manglares y tiempo de vida. Cuatro décadas después, ese mismo corredor se convierte en el escenario de una revolución silenciosa pero profundamente disruptiva: el primer sistema de autobuses rápidos 100% eléctricos de Estados Unidos. 

Tiempo de lectura: 3 minutos 

2026: año de la potenciación de dos grandes formas de competir (en toda industria y servicios)

(Una cocreación Ristretter- Infonegocios Miami, por Marcelo Maurizio, junto a Maqueda-Otero) Existe una bifurcación estratégica fundamental en el capitalismo contemporáneo que determina el destino de cualquier organización comercial. Si tu modelo operativo se fundamenta en la manufactura masiva —típico de conglomerados asiáticos enfocados en eficiencia productiva extrema—, tu arquitectura empresarial gravitará inexorablemente hacia la optimización de costos marginales, velocidad de rotación de inventario y distribución de alto volumen. Pero… te contamos.

(Tiempo de lectura de alto valor estratégico: 3 minutos)

Miami: el laboratorio perfecto para la próxima fase de expansión de Nude Project (parte II)

(Por Maurizio y Maqueda) La decisión de Nude Project de abrir tienda en Miami no es accidental; es estratégicamente brillante. El sur de Florida se ha consolidado en la última década como la capital indiscutible del retail de lujo y el marketing experiencial en el hemisferio occidental, superando incluso a metrópolis tradicionales como Nueva York o Los Ángeles en términos de dinamismo comercial y capacidad de adopción de tendencias.

(Tiempo de lectura de alto valor estratégico: 3 minutos)

Messi brilla en Miami, en una goleada de Inter Miami 4-0 sobre Atlanta United (golazos y análisis aquí)

(Por InfoNegocios Miami Deportes -Sport In Miami -y Ortega) Lionel Messi demostró una vez más su clase mundial en la Major League Soccer al conducir al Inter Miami a una contundente victoria 4-0 sobre Atlanta United en el Chase Stadium. El capitán argentino anotó dos goles y proporcionó una asistencia magistral en un performance que reafirma su dominio estadístico en la liga norteamericana.

(Tiempo de lectura: 3 minutos)

Trump recibió a Milei en la Casa Blanca con elogios y total apoyo (y críticas a integrantes de Fuerza Patria)

(Por Taylor-Molina y Maqueda desde USA) Trump recibe a Milei en la Casa Blanca y lo primero que dice es : “es un gran líder”. El presidente de Estados Unidos, Donald Trump recibió este martes a su homólogo argentino, Javier Milei, en su primera visita oficial a la Casa Blanca donde ambos equipos de gobierno se reunieron para un histórico almuerzo.

(Tiempo de lectura de valor: 4 minutos)